Executive Summary
Founded in 2014, Fountain is a talent platform that is redefining workforce management. With a global reach, they have helped companies hire 14 million hourly workers across 75 countries.
As they continue to build new products that meet the demands of a growing industry - as well as adapt to market conditions - they reached out to Career Sandwich in late 2023 to discuss whether Career Sandwich’s modernized offboarding experience might be a good for their employees. This is the story of how we’ve made it happen.
The Problem
Fountain is an organization that is very intentional about helping people be as successful as possible. While the hope is that their employees will be successful at Fountain, occasionally they need to part ways with members of the team. That’s why Fountain was looking for a better way to support folks as they transitioned out of the company. They wanted a program that was able to adapt to the flexibility of their business, while staying on brand with their human-centric employee experience. They knew this program must be holistic in its approach to serving their business, and alumni.
The Solution
The core values of Career Sandwich aligned perfectly with the needs of Fountain. Career Sandwich is a team, and showed up ready to collaborate and build this program rooted in our own experiences of leading People/HR Teams and designing programs that are experience-led. Some of the highlights include:
Use credits (not calendars) for maximum flexibility | Fountain was drawn to Career Sandwich’s business model because it allowed for increased flexibility for their business. Our credits are valid for a year after purchase, which means the Fountain Leadership team can utilize our services when they actually need them, not based on arbitrary calendars.
Relational, not transactional | Career Sandwich and Fountain are both experience-first organizations and prioritize the human side of business. Career Sandwich’s philosophy demands that users feel they are one of one, not one of many. And as a result, Fountain can rest easy knowing that their alumni are working with a company that genuinely cares about helping them navigate the transition, no matter what specifically they need.
High touch handoffs | Fountain and Career Sandwich developed a customized intake process that ensures every alumni onboarding onto our platform is recognized as an individual, with individualized experiences. No two people feel the same things during these transitions, and Career Sandwich works tirelessly to ensure that all parties feel seen and heard during the process.
Believe in better | While we’re supporting individuals during career transitions today, we’re always looking for ways to improve these moments in the future. We share back themes and learnings directly to Fountain’s Leadership team to help them make informed people and culture decisions in the future.
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